Article 1: Reservation
It is recommended that anyone wishing to stay at the hotel make a reservation in advance.
Reservations will only be confirmed once the hotelier has given his agreement.
The hotelier's agreement will depend on the availability of the establishment and the terms of payment defined in article 2 of the general terms of sale.
Article 2: Payment
A valid bank card in the customer's name will be required as a guarantee on arrival. If this is not the case, the hotel reserves the right to refuse access to the room.
Management reserves the right to deduct from the credit card (given as a guarantee on arrival) any sums owed by the customer which have not been paid by the time of departure: this may include the payment of extras, tourist taxes or damage caused by the customer in the rooms.
Once the invoice has been settled, the customer's details will be automatically deleted from our hotel software in accordance with RGPD standards.
For flexible bookings:
The hotel reserves the right to make a pre-authorization of one night's amount on the credit card before the date of arrival. Payment of the entire stay will be done at the check-in.
For non-cancellable and non-changeable reservations:
L'hôtel Florida Paris uses an external payment solution: Sogecommerce. A payment link generated by their secure server allows customers to pay directly online using their credit card: the total amount of the stay must be paid at the time of booking for the reservation to be confirmed. Otherwise, the reservation will be cancelled within 24 hours. The credit card used for online payment will be requested on arrival. The dates of stay are definitive.
Article 3: Tourist tax
The tourist tax is never included in the price of the reservation. It is in force in the city of Paris and payable on site at the Hotel Florida Paris. Amount in force in 2024: 8.13€ per person per night.
Article 4: Cancellation / modification of reservation and commitment
In the event of modification or cancellation of a flexible reservation, the customer must give 48 hours' notice before the date of arrival. In the event of late cancellation or no-show, the first night's stay is due.
Late arrivals or early departures cannot under any circumstances give rise to a refund. In the event of cancellation or modification up to 3 p.m., 2 days (48 hours) before the arrival date, the hotel does not deduct any charges (request made by email).
The full amount of the stay is paid definitively at the time of reservation. Non-modifiable, non-cancellable and non-exchangeable.
The hotelier has the option of re-letting a room without delay under the following conditions: Cancellation by the customer. Modification of the reservation by the customer. No-show by the customer. Error by the customer when making the reservation, concerning dates, number of rooms or type of room.
Article 5: Access to rooms, departure and arrival
Any person wishing to stay at the hotel is required to identify himself or herself and to show proof of identity and that of accompanying persons.
On arrival, unless agreed by the hotelier, the customer may not require occupying the room before 3:00 pm. A luggage storage service allows guests to leave their luggage at the hotel reception.
A bank imprint will be requested by the establishment on arrival.
Leaving is before noon. Guests are strictly forbidden to take any item belonging to the hotel with them: they must notify the hotel if they notice any mistake and return it, otherwise they will be billed.
Article 6: baby bed
A child under 2 years of age stays free of charge for the use of available bedding. The maximum number of baby beds is 1. Supplements are not automatically calculated in the total amount of the reservation on the site and must be paid separately directly to the establishment.
Article 7: Additional adult bed
Only deluxe rooms and junior suites can accommodate an additional bed.
The extra bed (including sofa bed) is charged at €100 per night and per person.
Article 8: Pets
Pets are not allowed in the hotel.
Article 9: Group
A reservation is considered a group reservation from 4 rooms booked. A deposit of 50% of the total amount of the reservation will be requested at the time of booking to confirm the group. In the event of cancellation or modification up to 15 days before the arrival date, the deposit will be reimbursed (excluding €100 cancellation fee). In the event of cancellation or modification less than 15 days before the date of arrival, the deposit will no longer be recoverable.
Supplement applied in the event of late check out, late departure possible only according to availability:
From 12 am until 3 pm: a supplement of 50% of the price of the room will be asked you- From 3 pm: the payment of 100% of the price of the room will be required.
Article 11: Degradation
The customer must use the rented thing as a good father of family. The rooms made available to our customers are checked, functional and in good condition. Customers are asked to report any deficiencies immediately to the hotel reception. In the event of a problem, the customer will be held responsible. In the event of damage, the hotel reserves the right to invoice the customer for the cost of repair or replacement. The same applies to any infringement detected after the customer's departure; the amount of compensation will be debited from the customer's credit card. In the event of deliberate or involuntary damage to equipment, objects or furniture belonging to the hotel, the hotel may demand full reimbursement with a penalty and damages of €1,000 to €2,000. In the event of flooding or water damage, whether voluntary or involuntary, the hotel may demand full reimbursement of the damage caused. In the event of damage to other rooms, reimbursement of other guests' nights will be required. The hotel may charge a cleaning fee if the room is left in a condition deemed unsuitable. In the event of damage to carpets, bedding or bedsprings, the hotel will demand reimbursement of the damage, with a minimum charge of €1,000 for repairs, and will not re-let the rooms. As a general rule, customers must pay any damage caused directly to the hotel. They may call on their insurance (if they wish to be reimbursed) for any voluntary or involuntary damage caused during their stay. All our rooms are non-smoking. The hotel reserves the right to charge a one-night cleaning fee to guests who smoke in their rooms. If the guest wishes to continue smoking inside or outside the designated areas, he/she will be asked to leave the hotel. In the event of non-compliance with the hotel's internal regulations, the customer will be asked to leave the hotel without being able to claim any refund. The hotel reserves the right to deduct the amount of any consumption not declared on departure, as well as any damage to the room. This amount will be deducted from the bank imprint provided at the time of booking. The hotel will be under no obligation to notify the customer but can provide an invoice on request.
Article 12: Complaints
Any complaints concerning the quality of services provided must be presented to the hotelier immediately.
Article 13: Mini safe
Personal papers and precious objects (watch, jewelry, means of payment, etc.) must be placed in the mini safe provided for this purpose.
Article 14: Forgotten belongings.
All items left behind or abandoned will be kept for one year. If the customer requests the return of their belongings by parcel or post, this must be done with tracking and insurance for valuable items. The shipment will be made after the customer has paid the shipping costs.
Article 15: Consumer mediation
The Customer is informed by the hotel of the possibility of having recourse, in the event of a dispute relating to these General Terms and Conditions, to a conventional mediation procedure or any other alternative dispute resolution method, under the conditions set out in Title I of Book VI of the French Consumer Code.
After contacting the complaints department at Hôtel Florida Paris reception and failing a satisfactory response within 1 month, the customer may refer the matter to the Médiateur du Tourisme et du Voyage, whose contact details and procedures are available on its website: www.mtv.travel.
To contact us: email@example.com +33(0)1 42 65 72 06 - 12 boulevard Malesherbes 75 008 Paris
Article 16: Acceptance of rules and general terms of sale
The hotel's internal rules apply to all reservations. Any stay implies acceptance of the special conditions and the hotel's internal regulations. Failure to comply with the above provisions will result in immediate termination of the contract.